0208 507 3395
    Premier Bond

    Privacy Policy

    How we protect and use your information

    Last updated: March 2026

    Introduction

    Premier Bond ("Premier Bond", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at premier-bond.com or make a purchase from us.

    Premier Bond is a UK-registered business supplying aluminium composite panels, trims, adhesives, and associated building products to trade and retail customers across the United Kingdom.

    Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. If you have any questions, our contact details are provided at the end of this document.

    Information We Collect

    We collect information you provide directly to us and information generated automatically when you use our website.

    Personal Information

    When you create an account, place an order, or contact us, we may collect:

    • Full name and company name (where applicable)
    • Email address and telephone number
    • Billing and delivery addresses
    • Payment information (processed securely — we do not store full card numbers)
    • Account login credentials

    Order Information

    We retain records of your purchases including product details, quantities, pricing, delivery history, and any quotation requests. This information is essential for order fulfilment, after-sales support, and warranty administration.

    Browsing & Technical Data

    Our website automatically collects certain technical information including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and device identifiers. This data helps us maintain site security and improve user experience.

    Cookies

    We use cookies and similar tracking technologies to operate our website. See the Cookies section below for further detail.

    How We Use Your Information

    We process your personal data only where we have a lawful basis to do so. The purposes for which we use your information are:

    Order Processing & Fulfilment

    Contract performance

    To receive, confirm, process, and dispatch your orders; to manage payments and refunds; and to communicate with you about your order status.

    Customer Service

    Contract performance / Legitimate interests

    To respond to your enquiries, resolve complaints, process returns, and provide technical support in relation to our products.

    Marketing & Promotions

    Consent

    With your consent, to send you product updates, special offers, and news about Premier Bond. You can opt out at any time using the unsubscribe link in any email or by contacting us directly.

    Website Improvement

    Legitimate interests

    To analyse how visitors use our site, identify technical issues, test new features, and improve the overall experience using aggregated and anonymised data.

    Legal & Regulatory Obligations

    Legal obligation

    To comply with applicable laws including VAT and tax record-keeping requirements, to prevent fraud and misuse of our services, and to respond to lawful requests from public authorities.

    Data Sharing

    We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share data only in the following limited circumstances:

    Delivery & Logistics Partners

    We share your name, delivery address, and contact number with our courier and logistics partners solely for the purpose of delivering your order. These partners are contractually bound to use your data only for that purpose.

    Payment Processors

    Payment card transactions are handled by our PCI-compliant payment processor. We pass only the information required to authorise your payment and we do not store full card details on our systems.

    IT & Platform Providers

    We use third-party services for website hosting, email delivery, and customer account management. All providers are subject to data processing agreements and are prohibited from using your data for any purpose other than providing services to us.

    Legal Requirements

    We may disclose your information where required to do so by law, court order, or at the request of a regulatory or government authority, or where disclosure is necessary to protect the rights, property, or safety of Premier Bond, our customers, or others.

    Data Security

    We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against accidental loss, unauthorised access, alteration, or disclosure.

    SSL Encryption

    All data transmitted between your browser and our website is encrypted using TLS/SSL to prevent interception.

    Secure Storage

    Personal data is stored on access-controlled servers located within secure data centres. Database access is strictly restricted.

    Access Controls

    Only authorised Premier Bond staff with a business need to access your data are permitted to do so. All access is logged.

    PCI DSS Compliance

    Our payment processing is handled by a PCI DSS-compliant provider. Card data is never stored on our own infrastructure.

    Please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

    Your Rights (GDPR)

    As a data subject under UK GDPR, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details at the end of this policy. We will respond within one calendar month.

    1.
    Right of Access: You may request a copy of the personal data we hold about you (a 'Subject Access Request').
    2.
    Right to Rectification: You may ask us to correct inaccurate or incomplete personal data we hold about you.
    3.
    Right to Erasure: In certain circumstances, you may ask us to delete your personal data ('right to be forgotten').
    4.
    Right to Restriction: You may ask us to restrict the processing of your data while we address an objection or query.
    5.
    Right to Data Portability: Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
    6.
    Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing.
    7.
    Right to Withdraw Consent: Where processing relies on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

    If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

    Cookies

    Cookies are small text files placed on your device when you visit a website. We use the following categories of cookies:

    Strictly Necessary: Essential for the website to function. These include session cookies for your shopping cart and login state. You cannot opt out of these.
    Functional: Remember your preferences (such as delivery address or recently viewed products) to improve your experience.
    Analytics: Help us understand how visitors interact with our site through aggregated, anonymised data. We use this to improve our content and navigation.
    Marketing: Used to deliver relevant advertisements and track campaign effectiveness. Only set with your consent.

    You can manage your cookie preferences at any time through your browser settings or our cookie preference centre. Note that disabling certain cookies may affect website functionality.

    Data Retention

    We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Our standard retention periods are as follows:

    Customer accountsDuration of account + 3 years after last activityCustomer service and warranty support
    Order records7 yearsLegal obligation (HMRC / Companies Act)
    Marketing consent recordsUntil consent is withdrawnTo evidence your preference
    Website logs90 daysSecurity monitoring and fraud prevention
    Short-link click records90 daysMeasuring campaign reach (see Short-Link Click Tracking)
    Support communications3 years from resolutionLegitimate interests (dispute resolution)

    When personal data is no longer required, we securely delete or anonymise it.

    Children's Privacy

    Our website and services are intended for use by adults and business customers. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take steps to remove such information from our systems promptly.

    Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page.

    Where changes are significant, we will provide more prominent notice — for example, by placing a notice on our website homepage or by sending an email to registered account holders. We encourage you to review this policy periodically to stay informed about how we protect your information.

    Contact Us

    If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how we handle your personal data, please contact us:

    CompanyPremier Bond
    Data Protection Enquiries[email protected]

    We aim to respond to all data-related requests within 30 calendar days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

    Your privacy matters to us

    If you have any questions about this policy or how we handle your data, our team is happy to help.