30-Day Money-Back Guarantee
We offer a full 30-day return period on all eligible stock items. If you are not completely satisfied with your purchase, simply contact our team within 30 days of delivery and we will arrange a hassle-free return and refund.
Return Eligibility
Please review the criteria below before initiating a return request.
Eligible for Return
Not Eligible for Return
How to Return an Item
Follow these five steps to ensure your return is processed quickly and without delay.
Contact Us
Email [email protected] or call our customer services team with your order number and reason for return. We aim to respond within one working day.
Receive Authorisation
Our team will assess your request and issue a Returns Authorisation (RA) number along with full instructions. Returns sent without an RA number cannot be processed.
Prepare Your Return
Securely repackage items in their original packaging where possible. Clearly mark your RA number on the outside of the parcel. Do not write directly on product packaging.
Ship the Goods
Use a tracked and insured shipping service. We recommend obtaining proof of postage. For large or pallet items, contact us — we can arrange collection at cost.
Receive Your Refund
Once goods are received and inspected, we will process your refund to the original payment method within 5–7 working days.
Refund Information
Everything you need to know about how and when you will receive your refund.
Processing Time
Refunds are processed within 5–7 working days of us receiving and inspecting the returned goods. You will receive an email confirmation once the refund has been authorised.
Refund Method
All refunds are issued to the original payment method. If you paid by credit or debit card, the funds will appear within 3–5 working days after processing, depending on your bank.
Partial Refunds
A partial refund may be issued if items are returned in a condition worse than when dispatched, or if original packaging or accessories are missing. We will communicate this clearly before processing.
Received a damaged or faulty item?
We take quality control seriously. In the rare event that goods arrive damaged or are found to be faulty, we will arrange a prompt replacement or full refund at no cost to you.
Note damage immediately
If packaging or goods are visibly damaged on delivery, write this clearly on the carrier's delivery note before signing.
Photograph everything
Take clear photographs of the damaged packaging and the affected products from multiple angles before moving or unpacking further.
Report within 48 hours
Contact us at [email protected] within 48 hours of delivery. Include your order number, photos, and a description of the issue.
Replacement or refund
We will offer a like-for-like replacement or a full refund at your preference, and arrange collection of the damaged goods at our cost.
Custom & Cut-to-Size Orders
Bespoke items — including panels cut to a specific size, custom fabrications, or products manufactured to your exact specification — are produced solely for your order and cannot be returned or exchanged unless they are faulty or differ from what was agreed.
Please double-check all measurements, specifications, and quantities before confirming a bespoke order. Our sales team are happy to verify details with you prior to manufacture.
If you believe a bespoke item has been supplied incorrectly or is faulty, contact us immediately — our standard faulty goods process will apply.
Faulty item timeline
Returns FAQs
Answers to the most common returns questions.
Need to start a return?
Our customer services team is ready to help. Get in touch and we will guide you through the process step by step.